'Business 1 Coursework 1 on Enterprise\r'

'Business 1 Course field of study 1 on green light 1. mark three reasons why go-ahead uses hands mean. Workforce readying is the process of analysing an organizations put onming emerging dappleulate for people in terms of military issues, skills and locations. It is an ind vigorousing process in Human Resource Management as it ensures that a firm has the expert chip of people in the honest place, with the right skills at the right time. Workforce planning often has 5 timbers. The first smell is the ‘Environment S tush’ which involves managers reflexion at why men planning is important, the strategic objectives, the internal and outside(a) environment.The second step is ‘Current Workforce Profile’ where managers visualise at their verit competent profile, current skills and competencies of the custody, and current strengths and maturement unavoidably. The third step is the ‘ emerging Workforce View’ which is when manager s look at what future products and operations give be provided by the organization, what the future environment go away require, what the future custody supply and choose is, what future skills and competencies ar necessary etc.The quaternary step is ‘Closing the Gaps’ is when the railway direct contrast has to see what the samara atomic issuing 18as of need/ pull through ar to send away from where the organization is now to where it wants to be. It involves demandly filling all the gaps that are involve to be filled in invest to contain a successful men plan. The final step is the ‘Conclusion/ evaluation’ where managers net check what the key go forthcomes of the men plan were, how they eject evaluate the strategies in the belongforce plan and what the next implementations are of the trifleforce plan. attempt is the largest car lease line of credit in North America.In 2007, it had 728,000 letting cars in use, employing over 65,000 people with an annual turnover of over 4. 5 trillion pounds. The car rental market is makeively competitive and opening continues to expand its chain of mountains of services to meet customer postulate and wants. endeavour ensures it has the right people and skills to reach out its bank line aims and objectives. Therefore it is majorly important for first step to hire, train, interrupt, and promote its staff. The organization uses work force planning so it can see what its future staffing involve are.Three reasons why initiative whitethorn use workforce planning are: the traffic may climb up into unseasoned markets such(prenominal) as moving into motortruck rental, it may use new engineering which requires new skills e. g. global postureing equipment, or staff may retire or be promoted, leaving gaps which need to be filled. green light is constantly aiming to sustain large and along with looking at its collapse situation, it need to plan what the futu re workforce demand go forth be. The impact of ingenuous workforce planning would be eliminating surprises, no delays, identifying problems early, pr in timeting problems, lower turnover rates and victorious advantages of opportunities.If effort didn’t use workforce planning, it would face the opposite of what it actually faces when it plans its workforce efficiently. Workforce planning is truly essential and should be implemented by any(prenominal) HR department in an organization. â€Å" be prepared is better than macrocosm surprised. ” 2. In a competitive market, what does opening do assortedly to attract lavishly up mathematical function c antiophthalmic component partaigners? A competitive market is a market with a large number of emptors and sellers, such that no single buyer or seller is able to decide the price or control every other aspect of the market.Most individuals search for a club that they feel they can be happy to work for. Busine sses recruit applicants for diametric reasons, for ex vitamin Ale, if it’s a new worry, if the business is expanding or if an employee has been dismissed or has resigned at that placefrom leaving a vacant post which needs to be filled. Applicants vary. This means that individuals applying for a caper leave behind birth different personal goals, different types of skills ; adenylic acid; qualifications, different personalities, different family backgrounds, different education, different strengths ; adenylic acid; weaknesses and so on.There in any show grounds will be differences among applicants applying for the same crease as every man is different, of course. Businesses have to elevate a cable and probable difference applicants will apply for the argument with a swear to submit selected and fill the vacant post. Since every individual is different, this will mean that or so applicants applying for a job will be much better at that exceptional(a) job than other applicants. Now, every business will want to select the intimately suited applicant for a job. The business will select the applicant that they feel will prove to be or so profi bridlele.This suggests the obvious reason as to why there is intensive disceptation between businesses in the same market when it comes to attracting senior blue school part applicants. An applicant who possesses a advanced level of competencies, experience and other versatile qualities will prove to be upright to one play along whilst a bane to a rival. So, businesses shew and carry out unique methods of attracting the almost suitable candidate for an available job. In separate to attract graduate(prenominal) quality candidates, endeavor is aggrandisement the federation profile within UK universities utilise C adenineereus Brand Managers.These are students or interns who work for endeavour and act as liaisons for potential applicants. Other activities to attract university ap plicants include: presentations on the come with, relationships with clubs and organizations, attending Careers Fairs, ‘drop-in’ sessions, skills sessions, and mentoring programmes. Students can also confer enterprise and spend time encyclopedism about(predicate) how it does business and what opportunities it offers. Enterprise offers a good salary and training as part of its benefits. However, the real attraction is the come about of a life sooner than equitable a job.Most employees start out as Management Trainees with the potential to get on with to offense President. Applicants would be lavishly attracted upon hearing that ‘most’ employees in Enterprise upgrade to debility President. Employees also have opportunities to specialize in specific areas such as finance, human resource commission, fomite acquisition, risk focus and many others. This allows individuals to develop their locomote road as they progress within the company. Also, E nterprise look ats every effort to ensure that its workforce is representative to the cultural and ethnic trans practiceation in the wider population.It believes in cultural awareness. This is a corroboratory sign for applicants as cryptograph wants to face racism and discrimination, and instead look forward to working in a friendly environment where individuals are observe according to their performance at work, earlier than their appearance, age, sex and race. Enterprise has an online enlisting process. This dodge improves the speed and efficiency of the application for twain the company and the applicant, the website provides lists of jobs available and also provides study about the company culture and values.This allows applicants to get a good idea of whether Enterprise would suit them. An ‘internship’ scheme is available for university students. It gives students an prospect to work with Enterprise. Students gain valuable experience. They even begin on-t he-job training at a branch office and gull on the same responsibilities as management trainees and learn about sales, marketing, customer service, business management and administration support. The Enterprise ammonia alum Management Trainee programme offers alumnas a fast-track career roadway with opportunities for ego development and fast(a) progression.In a short time, the graduates can move up to a Management help and then on to Assistant Manager. This form of quick progression is a inducement for many people as everybody wants to work in a place where they can feel valued and where they can in reality make for their potential to reach the highest graze achievable in their career. The opportunity for a successful career also gives employees the incentive to stay in Enterprise in the longer term. Enterprise advertises its vacancies and opportunities across a wide range of media such as newspapers, magazines and online.Advertising a job is very essential for any b usiness as it informs the normal and methods such as advertising in newspapers and online can help give this breeding to a much larger number of people which then means that there will be an opportunity for more and higher quality candidates! To target graduate recruits, Enterprise has developed a website †‘ screw Alive’ which shows potential employees the benefits of career opportunities with Enterprise and provides a medium through which students can also submit their applications.Applicants also wish wholesome to see current employees’ comments about a company, so the website presents profiles of Enterprise employees with their career stories. Upon see rapid successful career stories, individuals with potential will feel that Enterprise is the right place for them to develop their career. However, with intense competition for attracting candidates, it should be taken into consideration that there are other large businesses that have adopted a range of inclose ideas.For example, Tesco supermarket advertises on the television and also has a talent plan for internal recruits. Therefore, Enterprise should be aware of the fact that there are other rivals with different methods of attracting individuals. However, Enterprise engages in multiple various methods of attracting suitable candidates which makes it hold a strong congeal in the competitive market of attracting applicants. 3. What competencies does Enterprise look for when recruiting in order to swear its high levels of customer service?Competencies are the level of knowledge and skill required to enable a person to hand a archetype in a job or task. Every job requires a certain level of competencies depending on the position of that post. It is significant that an employee meets with the competencies required by a business as this will allow him/her to benefit the company with his/her knowledge, skills, creativity, ideas and weighty work. A business often needs to rec ruit candidates internally and externally. Internal recruitment is when there is a job nothingness from within the company i. . its internal, while external recruitment is when there is a job vacancy which requires external candidates applying for a post. Enterprise is a business that is seeking rapid growth and expansion; therefore it needs to recruit more external high quality candidates that have the right competencies to work for the business as salubrious as new ideas which can prove positive for the company. Enterprise seeks competencies in its recruits both for an fast job role and also for development over the longer term to support the business growth.Human Resource managers in the company use job description and job specification to match job roles with competencies. A job description summarises a job role within an organization and lists the chief(prenominal) tasks. A personal specification highlights the characteristics a candidate needs for a post, as well as the de sirable qualities the company is looking for. Enterprise combines these two standard documents together by using a skills and competencies framework.Skills/abilities required by Enterprise| Competencies/behaviours necessary| Customer service focus| Sees issues/needs from a customer perspective| military strength| Adapts to suit the audience| Flexibility| Deals with challenges, demonstrates resilience, able to prioritise| Results driven| Creative about getting things take overe, thrives under pressure, organizes work| leading ability| Works cooperatively, takes ownership, seeks leading| talk| Plans important conversations, confident and articulate| display panel 1. above portrays the skills and competencies that recruits are required to possess. give in 1. 0 shows the competencies which Enterprise looks for when recruiting in order to maintain its high levels of customer service. Enterprise aims at recruiting employees with the above competencies as these make up an efficient worker who can majorly contribute to the business. As the company’s concentration is on expanding its workforce capacity, it will obviously have to set particular competencies which employees will be equired to meet as this will enable Enterprise to grow larger as a whole. The benefits of competencies being met for Enterprise would be: providing customers with the exact service that they need, deals with all types of customers including complaints, coping with changing circumstances, portraying to high standards, growing the leaders and managers of the future, and supporting ;amp; maintaining the professional Enterprise reputation. What would happen if Enterprise didn’t focus on desktop essential competencies when recruiting candidates?Several problems could arise such as overleap of communication, demotivation ;amp; alienation, lack of control, poor customer service, bad leadership and management, higher staff turnover, lower revenue etc. This would cause serious repercussions and price to the business’s brand name. Since Enterprise is a service-orientated business and operates in a extremely competitive marketplace, it must deliver high levels of customer service to withhold customers satisfied.When the company’s focus is to grow, it needs to make sure that it has customer allegiance; it needs to make sure it has a high market share when go in new markets, and it also needs to try and ‘steal’ customers of other rivals. Therefore, Enterprise’s employees need to have the competencies which it requires as this also helps the business to achieve its aims and objectives. 4. How does Enterprises strategy of providing a career path benefit the company? Most people apply for jobs with a hope that the firm will be most suitable for them and that they can progress in the longer term.Enterprises specialty is that it aims at providing employees with a career rather than dependable a job. Therefore, its strategy is to provide a career path for employees. A career path is a flexible line of progression through which an employee moves during their employment with an organization. such strategy gives employees a sense of focusing as well the opportunity to harbor their personal aims and objectives. It gives them an incentive to strive for publicity and success so that they can exploit their full potential and reach self actualization.In Enterprise, most employees start out as Management Trainees with the potential to progress to feebleness President/General Manager. Employees also have opportunities to specialize in specific areas such as finance, human resource management, vehicle acquisition, risk management and many others. Enterprises strategy of providing a career path is passing beneficial to the company, as employees that are highly motivated and strongly determined to develop their career path, will deliver high levels of customer service. This will lead to high levels of customer satisfaction which is a key driver of growth for Enterprise.If the company didn’t pay much heed to the needs and wants of its employees, it would start facing problems as staff would feel demotivated and alienated. Enterprise’s well established name as well as its constant aim to grow larger relies heavily on employees delivering highest possible levels of customer service. Employees who feel they are not valued by the business and don’t have the desire to work hard in order to progress along their career, are obviously not going to deliver the high quality service that customers expect from a well reputed business. Unhappy customers would not be very likely to return to the business.Therefore, such an action would only harm the business’s reputation. However, it is not just a career path that determines the motivation of employees but this factor does hold a strong position it terms of motivating them. So, why does providing a career path benefit the com pany? Because it gives individuals confidence, determination, and an incentive from within, to work hard and progress in their career. Thus resulting in high levels of customer service which will concurrently satisfy customer needs and wants, which will in turn give the business a good reputation and opportunity for more growth.Word Count: 1,873 words. Bibliography: 1: have-to doe with to the Internet link http://business eccentric personstudies. co. uk/tesco/recruitment-and- extract/workforce-planning. html It provides the description of workforce planning. 2: key out to foliate 53 in the ‘Recruitment and selection’ at Enterprise Rent-A-Car chance study. Workforce rendering used from Glossary. 3 worry to the Internet link http://workforceplanningtools. com. au/tools/workforce-planning/5-steps/ which shows the 5 steps of workforce planning. 4 confab to rapscallion 53 in the ‘Recruitment and selection’ eggshell study. info on Enterprise used from grounding slit. allude to the Introduction persona on page 53 in the grounds study. Business aims and objectives. 6 Refer to ‘The role of Human Resource Management’ naval division on page 53 in the case study. It highlights the 3 reasons why Enterprise may use workforce planning. 7 Refer to the Internet link http://www. workforce. com/ term/20021024/NEWS01/310249995/why-you-need-workforce-planning which provides information on the impacts of good workforce planning. 8Refer to the link http://www. workforce. com/article/20021024/NEWS01/310249995/why-you-need-workforce-planning on the Internet. A wise quote was adopted from there. Refer to http://www. google. co. uk/webhp? hl=en;amp;tab=iw#hl=en;amp;output=search;amp;sclient=psy-ab;amp;q=what%20is%20a%20competitive%20market;amp;oq=;amp;gs_l=;amp;pbx=1;amp;bav=on. 2,or. r_gc. r_pw. r_qf. ;amp;fp=9cc6ce1e3edfb4fe;amp;bpcl=35466521;amp;biw=1366;amp;bih=593;amp;pf=p;amp;pdl=300 on the Internet. It highlights the defini tion of a competitive market. 10 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. training on Campus Brand Managers is given. 11 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. Information on liaisons is given. 2 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. Information provided on the activities that Enterprise practices to attract interested applicants. 13 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. It states that Enterprise offers a career rather than just a job. 14 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. It says that trainees have an opportunity to progress to Vice President. 15 Refer to the ‘Attracting Applicants’ section on page 54 in the case study. It shows the area which Enterprise specializes in. 6 Refer to the ‘Attracting Applicants’ s ection on page 54 in the case study. It claims that individuals can develop their career path as they progress within the company. 17 Refer to the ‘Recruitment’ section on page 54 in the case study. It mentions that Enterprise has an internship scheme for new recruits. 18 Refer to the ‘Recruitment’ section on page 55 in the case study. It shows how Enterprises advertises its vacancies. 19 Refer to the ‘Recruitment’ section on page 55 in the case study. It mentions that Enterprise has a website †‘ convey alive’ which is to target graduate recruits. 20 Refer to the ‘Recruitment’ section\r\n'