Smith Systems Consulting

The assignment for week deuce is to carry three virtual organizations, choose one, and write about an tuition dodge that is critical to that organizations line of business mental processes. The chosen organization for this make-up is Smith Systems Consulting (SSC). SSC Inc. is a technology-driven company that offers service building and maintaining databases, originationing and hosting wind vanesites, and solely told types of programming. This makes SSC the perfect organization to focalise on beca example their entire business foc wasting diseases on some expression of information systems. This base, however, will focus on how historic calculators are to SSC Inc.To empathize how information systems affect SSC, it is necessary to first understand just what an information system is. An information system can be described as any combination of information technology and populations activities development that technology to curb operations, management, and decision-mak ing (Wikipedia, 2010). Jon Jensen, instructor for the Business Systems in the IT de kick downstairsment at University of Phoenix in Taylorsville, Utah, teaches that information systems are things that collect, store, analyze and disseminate information for a specific purpose. An information system includes inputs and outputs.By either of these two definitions, a computer is undoubtedly an informtion system. A computer actually contains small classes of information systems like a processor, hard drive, and keyboard, only for the purpose of this composing they will be combined as a single item. The focus then becomes how computers are critical to the business processes of SSC Inc. A business process can be defined as a collection of related, incorporated activities or tasks that produce a specific service or production (serve a particular goal) for a particular customer or customers (Wikipedia, 2010). on that point are three types of business processes. 1. Management Process Thi s is just as it sounds. Processes intricate in the management and supervision of the business. 2. Operational Process This is the what of the business. What the business does, makes, sells, distributes, or the service it provides. 3. certify Process These processes are there to support the what of the business. Things like payroll and accounting, inventory and supply, call centers and tech support. Management Process- Since its universe in 1984, SSC Inc. has grown from a small business of five people to a multimillion dollar enterprise employing more than 350 people.A business wint grow to reach these numbers without great vision and leadinghip. Computers no doubt played and continue to play an important roll in SSCs management processes. Software programs ran on computers help visionary leaders forcast and track the success of their ideas. Using computers, they can compare results of similar ideas in similar markets. The automation do possible by computers jams away a lot of the tedious labor involved in supervising so numerous people and makes it possible for less people to manage more.Managers are satisfactory to track statistics and numbers of their sales and production forces. Computers and software help them incur areas of improvement and ship canal to streamline in order to cut cost in increase revenue. Of course management has been able to do these things for years, but with the help of computers, they are able to do them much faster, with less lay on the line of human error, and without needint to hire secerataries or assistants to help with much(prenominal) a grand workload. Operational Process-SSC Inc. is a company who specializes in technology related work.Without computers, SSC would non be able to offer any of the operate they provide. They offer services such as computer programs that will allow other companies to use computers to more effictively manage their own personnel in the same ways discussed in the management process p raragraph. They offer services such as database creation and database management both of which are information systems, and would not last without computers. SSC offers web based services such as web design and site hosting.Again, there would be no internet and no web sites to design without computers, and SSC would not be able to host sites for their invitees without a computer to act as the server. With all the things computers are able to do for a business, they would be useless without the practised personnel to operate them and ensure that they get along the functions that they are designed to carry out. Thus, people become an important part of any information system and it is critical that SSC employ qualified IT professionals.Without these skillful workers, SSC would have a difficult time offering many of their services. Support Process-In a company as large and complex as SSC Inc. has become, there is an increased need for quality support. As defined above, support incl udes areas such as human resources, accounting and payroll, inventory and supply, and call centers and tech support. memorandum and supply arent as critical to SSCs business simulation as accounting and tech support.Imagine tyrying to keep track of the monetary resource for a $45 million company manually handwritten invoices, all the possibilities for human error that could potentially cost millions of dollars. Think of the man hours involved in calculating payroll for 300 plus employees every week, and again the margin for human error. Computers make it possible for only a hardly a(prenominal) people to manage these enormous tasks in less time than it would happen upon numerous people to do it manually and with considerably less run a risk for human error. Tech support and call centers are invaluable to a business model such as that of SSC Inc.They are providing technical services to clients that may not be tech savvy. There needs to be a way to ensure that these clients are able to use the products and services that they are subscribing to. If SSC isnt able to provide support for these customers, they will take their business elsewhere. Computers and trained personnel are necessary for these types of services. A trained technician may be able to remotely access a client computer and correct problems or walk the user through how to use a software program that they purchased.Computers at SSC can rout calls to operational customer service personnel saving hold time and retention customers happy. SSC can store customer data and history in a database and access this information later to batter service their customers. As this paper has shown, computers are an information system that is an essential part of the business proccesses at Smith Systems Consulting. They are used in virtually every aspect of their day to day operations from management and operations to their support processes.As the world becomes more and more technical, and businesses and commu nication become global, it is all the more important to integrate the use of information systems into business processes. If unable to do so, a company like SSC Inc. would soon become obsolete. However, SSC has the insight to assist where the global economy is heading and has developed a business that uses informations systems to allow for to the needs of an increasingly technical society. This insight has brought them great success and made them a leader in the world of information technology.Referenceshttp//en.wikipedia.org/wiki/Information_systemhttp//en.wikipedia.org/wiki/Business_process